Changed our customer connection

I am pleased to inform you that today, we completed the first phase of the planned changes to our website. These updates were initiated in response to several service applications not performing optimally with newer versions of PHP.

The first major update we implemented was a new chat system, selecting the solution provided by JakWeb. This choice was made due to its solid maintenance track record and excellent customer support. In addition, we integrated their help desk and bug tracker application, allowing us to consolidate our service desk and ticketing system into a single platform. As a result, we discontinued using our previous ticketing system, which no longer met our needs. The old bug tracker will remain online for reference purposes until all outstanding issues are resolved and the wish list is fully migrated, after which it will be taken offline.

Another significant change is the replacement of our webinar platform. While both Zoho and WebinarGeek are robust solutions, they are not cost-effective for the volume of webinars we conduct. Consequently, we have transitioned to a self-hosted Jitsi environment, which will now handle all video conferences, webinars, and virtual meetings. Not only for PHsPeed, but also for our other activities. That is why we have hosted it on our main company website aducom.nl.

These changes mark a significant improvement in both functionality and cost efficiency, and I look forward to sharing the results as we continue with the next phases of development.

We are also pleased to inform you that we expect to release an upgrade to PHsPeed very soon. We encountered some challenges related to upgrading our development environment during the process. However, we believe all issues have been effectively resolved, and the IDE has returned to a stable state. Additionally, we have implemented several important bug fixes as part of this update.

We will keep you informed as we approach the final release.

Happy coding!